All items must be returned in the condition in which they were received, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged. We do not accept items after they have been used, but we are happy to help you with any manufacturer defects and warranty replacements through our warranty process.

Please note that spare parts cannot be returned.

You can expect a full refund to your credit card 7 to 14 days of us receiving your return. It may take up to 30 days to be visible on your credit card statement.

A shipping charge will be collected.

If you are returning multiple packages, please create individual return labels for each individual package through our returns portal. This helps us individually track your return to ensure each item is received and refunded (if eligible). If you would like assistance with this process, please reach out to our Fly The Earth Guides at 00359 888 23 34 33 or through our live chat function.

Save that box! Reusing original packaging helps maintain the quality of the return item(s) and saves material. To learn more about FTE’s sustainable packaging initiatives and the Responsible Packaging Movement contact us.

Exchange Policy

We are not able to accommodate exchanges. You may return your item(s) for a full refund and place a new order. This return must take place within our normal 30-day return window. Refunds will be processed as soon as we receive your return. Pricing applies to orders at the time of purchase and cannot be carried over from one order to another.